Return & Refund Policy

At MELAK WOMEN CULTURE, we carefully check every order before dispatch to ensure you receive your product in good condition.

Returns & Exchanges

We do not accept returns or exchanges for:

• Incorrect size selected by the customer.

• Change of mind or personal preference.

• Colour preference or minor colour variation due to screen or lighting.

• Products that have been worn, washed, used, altered, or damaged after delivery.

Please check the size chart carefully before placing your order.

Damaged Products

If you receive a product that is damaged or defective, please contact us as soon as possible.

To be eligible for a damage claim:

• An uninterrupted unboxing video is mandatory.

• The video must clearly show the sealed package being opened and the damage/defect.

• The product must remain unused and unworn.

• The original product label, tags, and packaging must be intact.

• Damage claims must be raised within 7 working days of delivery and include a valid unboxing video.

Claims without a valid unboxing video may not be accepted.

Customized Products

Customized products are made according to the measurements provided by the customer. Therefore, returns or exchanges are not accepted for customized products due to size or fitting preferences.

Please provide accurate measurements while placing a customized order.

Refunds

If your damaged-product claim is approved after inspection, we will provide the applicable refund or replacement as per the situation.

Refunds, when approved, will be processed to the original payment method. Processing time may vary depending on your payment provider or bank.

How to Contact Us

For return, damage, or order-related queries, please contact us:

Email: melakwomenculture@gmail.com
WhatsApp: +91 8606898768

Please keep your order number and unboxing video ready when contacting us regarding a damaged product.