Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to MELAK WOMEN CULTURE. The terms "we", "us", and "our" refer to MELAK WOMEN CULTURE.

MELAK WOMEN CULTURE operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient shopping experience. Our store is powered by Shopify, which enables us to provide these Services.

By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use or access our website.

SECTION 1 — ACCESS AND ACCOUNT

By using our website and Services, you confirm that you are legally capable of entering into a purchase transaction.

When placing an order, you may be required to provide information such as your name, email address, phone number, billing details, shipping address, and payment information.

You agree that all information provided by you is accurate, current, and complete.

You are responsible for ensuring that the contact and delivery information provided during checkout is correct.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products, images, colours, designs, sizes, and descriptions as accurately as possible.

However, actual product colours may vary slightly depending on your device, screen settings, lighting, and photography conditions.

Minor variations in fabric texture, print, colour, stitching, or finish may occur due to the nature of the material and manufacturing process.

Product descriptions, prices, availability, and specifications may be updated or changed at any time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting a request to purchase the selected product.

MELAK WOMEN CULTURE reserves the right to accept, reject, cancel, or modify an order where reasonably necessary, including in cases of product unavailability, pricing errors, incorrect information, suspected fraudulent activity, or other operational reasons.

An order is considered confirmed once the order has been successfully processed and accepted by us.

Please carefully review your product selection, size, colour, quantity, shipping address, and contact details before completing your purchase.

Once an order has been processed or dispatched, cancellation may not be possible.

All returns or refunds are subject to our Return & Refund Policy.

SECTION 4 — PRICES AND PAYMENTS

All product prices displayed on our website are in Indian Rupees (₹), unless otherwise stated.

Prices, discounts, offers, and promotions may change without prior notice.

The applicable product price is the price displayed at the time the order is placed.

Shipping charges, where applicable, will be displayed during checkout or communicated before order confirmation.

You agree to provide accurate and complete payment information when placing an order.

We reserve the right to cancel or restrict transactions where payment information appears to be incorrect, fraudulent, or unauthorized.

SECTION 5 — SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated time communicated on our website or during the ordering process.

Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather conditions, operational delays, public holidays, or circumstances beyond our reasonable control.

For shipping-related issues, customers should contact us using the contact details provided below.

Customers are responsible for providing a correct and complete delivery address and an active phone number.

MELAK WOMEN CULTURE is not responsible for delays caused by incorrect customer information, failed delivery attempts, courier delays, or circumstances beyond our reasonable control.

SECTION 6 — RETURNS, EXCHANGES AND DAMAGED PRODUCTS

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer.

  • Change of mind.

  • Personal preference.

  • Colour preference or minor colour variation.

  • Fit or sizing preference.

  • Products that have been worn, washed, used, altered, or damaged after delivery.

Customers are advised to carefully check the size chart before placing an order.

Damaged or Defective Products

If you receive a damaged or defective product, contact us as soon as possible.

An uninterrupted unboxing video is mandatory for a damage claim.

The video must clearly show:

  • The sealed package before opening.

  • The package being opened continuously.

  • The product and the damage/defect clearly visible.

The product must remain unused and unworn.

The original product label, tags, and packaging must remain intact.

Damage claims must be raised within 7 working days of delivery and include a valid unboxing video.

Claims without valid proof may not be accepted.

If the claim is approved after verification, we may provide a replacement or refund, depending on the circumstances and product availability.

For complete details, please refer to our Return & Refund Policy.

SECTION 7 — CUSTOMIZED PRODUCTS

Some products may offer customized sizing or other customization options.

Customers are responsible for providing accurate measurements and information for customized orders.

Because customized products are prepared according to the information provided by the customer, returns or exchanges due to size, fit, or measurement preferences are not accepted.

SECTION 8 — INTELLECTUAL PROPERTY

All content available on our website, including but not limited to our brand name, logo, product images, photographs, graphics, text, designs, product descriptions, and other materials, belongs to MELAK WOMEN CULTURE or is used with appropriate rights or permission.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially use our website content without our prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

SECTION 9 — THIRD-PARTY SERVICES AND LINKS

Our website may use services, applications, payment providers, courier services, social media platforms, or other third-party services.

Third-party services may operate under their own terms and privacy policies.

MELAK WOMEN CULTURE is not responsible for the independent policies, practices, content, or services of third-party websites or service providers.

You should review the applicable terms and policies of third-party services before using them.

SECTION 10 — SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and provide our Services.

However, purchases made through our store are transactions between you and MELAK WOMEN CULTURE.

Shopify is not responsible for the products sold by MELAK WOMEN CULTURE or for the fulfilment of orders placed with us.

SECTION 11 — PRIVACY

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, deliver products, process payments, prevent fraud, and improve our Services.

Your information may also be processed by third-party service providers that help us operate our store, such as Shopify, payment processors, and delivery partners.

Please refer to our Privacy Policy for more information about how your information is handled.

SECTION 12 — CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit reviews, feedback, comments, photographs, or other content to us, you confirm that you have the right to provide that content.

By submitting such content, you allow MELAK WOMEN CULTURE to use, reproduce, display, and publish the content for legitimate business, promotional, or marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, defamatory, or violates the rights of another person.

SECTION 13 — ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, incorrect information, pricing errors, product availability errors, or other inaccuracies.

We reserve the right to correct errors, update information, change prices, or cancel orders where information is found to be incorrect.

If an order is affected by a significant error, we may contact you using the contact information provided with your order.

SECTION 14 — PROHIBITED USES

You agree not to use our website or Services for any unlawful purpose.

You must not:

  • Violate any applicable law or regulation.

  • Attempt to gain unauthorized access to our website or systems.

  • Upload malicious software, viruses, or harmful code.

  • Use the website to commit fraud or mislead others.

  • Copy or commercially exploit our website content without permission.

  • Attempt to interfere with the security or functionality of our website.

  • Use automated methods to improperly access, scrape, or collect information from our website.

  • Impersonate another person or provide false information.

  • Abuse, threaten, harass, or harm our employees, representatives, customers, or other users.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 15 — TERMINATION

We may restrict or terminate your access to our website or Services if you violate these Terms or engage in unlawful, fraudulent, abusive, or harmful activities.

Any obligations relating to payments, intellectual property, privacy, liability, indemnification, and other provisions that by their nature should continue will remain effective after termination.

SECTION 16 — DISCLAIMER

We make reasonable efforts to ensure that the information provided on our website is accurate and current.

However, we do not guarantee that the website, product information, descriptions, images, or Services will always be completely accurate, uninterrupted, error-free, or available at all times.

To the extent permitted by applicable law, MELAK WOMEN CULTURE shall not be responsible for circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, MELAK WOMEN CULTURE shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

Our liability in relation to a particular purchase will, to the extent permitted by applicable law, be limited to the amount paid for the relevant product or transaction.

Nothing in these Terms limits any liability that cannot legally be limited under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of another person.

This provision does not limit any rights you may have under applicable consumer protection laws.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

SECTION 20 — ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our website, constitute the terms governing your use of our Services and purchases from MELAK WOMEN CULTURE.

If any conflict exists between these Terms and a specific policy relating to a particular transaction, the applicable specific policy may govern that matter.

SECTION 21 — CHANGES TO THESE TERMS

We may update or modify these Terms of Service from time to time.

The latest version will be posted on this page.

You are responsible for reviewing the Terms periodically.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from these Terms or your transactions with MELAK WOMEN CULTURE shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the location of our business, subject to applicable law and consumer protection rights.

SECTION 23 — CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our policies, please contact us:

MELAK WOMEN CULTURE

Email: melakwomenculture@gmail.com
WhatsApp: +91 8606898768

For order-related enquiries, please include your order number whenever possible.